1. Introduction

SM Relocation Services ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or contact us.

2. Information We Collect

When you submit your details through our online form, we collect the following information:

• Full name and surname
• Cell number and work number
• Email address
• Current physical address
• Relocation address or intended destination
• Property type preferences
• Monthly budget
• Additional notes or comments you provide
• Copy or image of your ID document

3. How We Collect Your Information

Your information is collected when you complete and submit our online form. The data is securely sent via EmailJS to our company email inbox hosted on Gmail.

4. Purpose of Collection

We collect this information in order to:

• Provide relocation advice and services;
• Communicate with you about your relocation needs;
• Prepare suitable quotes or service recommendations;
• Verify your identity (via your submitted ID copy); and
• Maintain accurate business and customer records.

5. Data Storage and Security

Your submitted data is received and stored securely in our Gmail account. We take reasonable, appropriate measures to protect your information against loss, misuse, or unauthorized access.

While EmailJS and Gmail handle the electronic transmission and storage of information, both services are reputable third-party providers that comply with international data protection standards.

6. Sharing of Information

We do not sell, rent, or trade your personal information.

Your data will only be shared with third parties when necessary to provide our relocation services — for example, trusted service partners or transport providers — and only with your consent where required.

7. Your Rights

Under POPIA, you have the right to:

• Access your personal information we hold;
• Request correction or deletion of your personal data;
• Withdraw consent to processing (where applicable);
• Lodge a complaint with the Information Regulator (https://inforegulator.org.za).

You can contact us directly at info@smrelocation.co.za for any privacy-related requests.

8. Retention of Information

We retain personal data only for as long as necessary to fulfil the purpose it was collected for, or as required by law. Once it is no longer needed, we will securely delete or anonymise it.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on our website with a revised effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact:

📧 info@smrelocation.co.za
📍 SM Relocation Services — South Africa